Privacy Policy

2.1 Account Information

• Email address
• Name (optional)
• Payment information (processed by third-party payment processors)
• Subscription plan details

2.2 Technical Information

• Instance configuration data
• Resource usage metrics (CPU, memory, network)
• System logs for troubleshooting
• Platform connection status

2.3 API Keys and Credentials

• API keys for AI models (stored encrypted with AES-256)
• Platform tokens (WhatsApp, Telegram, Discord, etc.)
• Zero-knowledge architecture - we cannot access plaintext credentials

2.4 Usage Data

• Dashboard activity
• Feature usage statistics
• Error logs and crash reports
• Performance metrics

3.1 Service Provision

• Deploy and manage your OpenClaw instances
• Process billing and payments
• Provide technical support
• Monitor system performance

3.2 Service Improvement

• Analyze usage patterns
• Improve platform stability
• Develop new features
• Optimize performance

3.3 Communications

• Send service updates
• Security notifications
• Billing statements
• Support responses

4.1 Encryption

• AES-256 encryption for API keys at rest
• TLS/HTTPS for all data in transit
• Encrypted backups
• Secure key management

4.2 Access Controls

• Role-based access control
• Multi-factor authentication available
• Regular security audits
• Principle of least privilege

4.3 Security Measures

• Instance isolation (independent containers)
• Network firewalls
• DDoS protection
• Automated security updates for OpenClaw instances

5.1 Storage Locations

• Enterprise-grade cloud infrastructure
• Data centers in multiple regions
• Encrypted at rest and in transit

5.2 Retention Periods

• Account data: Duration of subscription + 15 days
• System logs: Duration of subscription + 15 days
• Billing records: 7 years (legal requirement)
• Deleted data: Permanently removed within Monthly

6.1 We Do NOT Share Your Data Except:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With service providers (under strict confidentiality agreements)

6.2 Service Providers

• Cloud infrastructure providers
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics tools (anonymized data only)

6.3 We NEVER:

7.1 Right to Access

• Request copy of your personal data
• View data processing activities

7.2 Right to Rectification

• Correct inaccurate information
• Update account details

7.3 Right to Erasure

• Delete your account and associated data
• Request permanent data removal

7.4 Right to Data Portability

• Export your configuration
• Receive data in machine-readable format

7.5 Right to Object

• Opt-out of marketing communications
• Object to automated decision-making

7.6 How to Exercise Your Rights

8.1 Essential Cookies

• Session management
• Authentication
• Security features

8.2 Analytics Cookies

• Usage statistics (anonymized)
• Performance monitoring
• Error tracking

8.3 Cookie Control

You can disable cookies in your browser settings, but some features may not work properly.

9.1 OpenClaw Integration

• Your OpenClaw instance connects to platforms you configure
• We do NOT store chat messages or conversation data
• Platform data policies apply to your communications

9.2 AI Model Providers

• If using your own API keys: Subject to provider's privacy policy
• If using our quotas: We process requests on your behalf

9.3 Moltbook Integration

• Optional integration with Moltbook.com
• Governed by Moltbook's privacy policy
• Can be disabled anytime

14.1 GDPR Compliance

We comply with EU General Data Protection Regulation

14.2 SOC 2 Type II

Certification in progress (planned 2026)

14.3 Security Standards

• Industry-standard encryption
• Regular security assessments
• Incident response procedures